Support &amp; Service

SLA Management: A Complete Guide for Businesses

Mastering SLA management requires more than ticking off metrics boxes. It's about understanding what truly matters to your customers and aligning your goals with theirs.

Nagavenkateswari Suresh

How to Deliver Best Customer Support in 2025 - Complete Guide

The expectation of customer support has reached heights.

What is Proactive Customer Service? How to Deliver it Using Corefactors CRM?

Companies are working hard to keep their brand’s loyalty up by developing cutting-edge sales revenue tactics in the ever-changing situation of business globalization.

7 Critical Factors that Impact Customer Satisfaction in Online Business

With the convenience of shopping from the comfort of their homes, customers are increasingly turning to online platforms to fulfill their needs.

Hifzur Rahman

Winning with Customers: Effective Strategies for Exceptional Experiences

According to a study, 61% of customers would stop doing business with a brand they loved after just one bad experience. This number rises to 76% in case of multiple negative experiences.

Hifzur Rahman

Tips For Best Customer Support

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals?

The Role of AI Chatbots in Enhancing Customer Experience and CRM

Excellent customer experience (CX) and effective customer relationship management (CRM) are two aspects central to the success of any modern business.

Customer Service: The Prime Focus of Your Business Growth

In an era where consumers are spoiled for options at their fingertips, Experience is everything!

April 18, 2025

The Different Types of Help Desk Software

For every business, keeping their customers happy has become the foremost priority.

Resolve Customer Queries Faster With Support Box CRM

65% of customers believe that a company’s customer support service is more important than product marketing.

The Impact of Customer Loyalty Programs on Customer Retention

We heard your question. Are customer loyalty programs truly worth the investment for customer retention?

The Difference Between Customer Success and Customer Support

Customer Success is a new phenomenon, Several companies club it with customer support.

Vimal M Raju

Benefits Of CRM With Inbuilt Ticketing System

Wondering what a ticketing system can do? Well, for the starters it helps companies to manage their service and support cases.

Everything About Customer Service SLA's

The term “Service Level Agreement” refers to a contract that specifies the level of service formed between a company and its service provider.

Benefits of Having a Customer Support Software

Effective customer support management has to be your key business objective. Especially at a time where the market is shifting towards customer-centric from process-centric.