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Collection CRM

Recover More. Faster. With
a CRM Built for Collections.

Stop chasing borrowers with spreadsheets. Centralise data, automate workflows, and empower teams all in one platform

Centralise Every Borrower. Eliminate Leakage.

Every overdue account, every payment promise, every field visit-captured in a single
unified pipeline.

Intelligent Segmentation

Automatically bucket accounts by DPD(30/60/90+), loan type, or risk score, Right agent, right account--always

Smart Distribution

Auto-assign accounts based on location, language, or capacity. Ensure no account goes unattended.

360° Borrower View

Access loan details, call logs, field notes, and payment history in one profile. Zero system switching.

Structured Collection Logging with FlexiLog

Stop Inquiry leakages. Every inquiry enters a single unified pipeline, visible to central teams and showroom managers in real time.

Collection is inherently repetitive. Agents track multiple call attempts and successive P2P dates over weeks. FlexiLog replaces unstructured notes with custom, structured forms directly within the borrower profile.

Geography
Capture P2P dates, recovery amounts.
Database
Eliminate data loss from messy call logs.
Users
Structured audit trails for reporting.
Database
Filterable exportable & ready for audit.
One-Click Communication

Don't waste time toggling between apps, Corefactors brings calling, WhatsApp, SMS, and email directly into the collection workflow.

Ringer Volume

Inbuilt Telephony & CTI

Every call is logged, recorded and linked to the browser profile automatically.

Speech Bubble

Unified Messaging Hub

Send payment reminders and settlement notices via WhatsApp, SMS or Email from one window.

Positive Dynamic

Automated Reminder Sequences

Set event-triggered reminders for pre-due and post-due dates to ensure consistent touchpoints.

Your Field Team's Best Tool

Recovery doesn't happen only in office. Empower field agents to update visits and record payments, and manage their accounts all from their phone, in the field.

Location

Field Visit Tracking

Log field visits with GPS check-ins and timestamps reducing ghost visits and improving field accountability.

Shield

On-the-Spot Borrower Updates

Field agents can instantly update browser status, record payment promises, upload documents and trigger follow-up tasks from their phone.

Hyperlocal Tracking

Route inquiries to the correct regional branch instantly based on customer location.

REGIONAL BRANCH A (SOUTH)
Virtual Number: +91 98xxx xxx01
REGIONAL BRANCH A (NORTH)
Virtual Number: +91 98xxx xxx02
Flash On
OPTIONAL AI LAYER

Scale Smart with AI-Powered Recovery.

Harness AI to analyze every interaction, predict intent, and focus your team's effort where it
matters most.

Harness the power of AI to analyze every customer interaction across your dealer group.

AirPods Pro Max

AI Call Intelligence

Automatically record, transcribe, and analyze every tele-caller conversation. Identify missed buying signals and training needs across all showrooms.

Sentiment Analysis
Keyword Tracking
Quality Scoring
Goal

Borrower Propensity Scoring

Stop treating every account the same, AI analyses historical patterns to score likelihood of repayment, helping you pr high-yield cases.

Conversion Probability
Intent Signals
AI Suggested Action

Complete Recovery Visibility

Track progress and performance in real time across all locations without waiting for reports.

Recovery Funnel
₹ 4.2 Cr
Recovered This Month
  • Total: ₹ 12 Cr
  • Contacted: 78%
DPD Bucket Overview
1-30 DPD
Largest segment (42%)
  • 90+ DPD: 12%
  • 31-60 DPD: 24%
Agent Activity
12k+
Calls Made Today
  • Field Visits: 450
  • PTP: 62%
Team Targets
82%
Achievement MTD
  • Gap: ₹ 1.2 Cr
  • Target: ₹ 5 Cr

Results That Speak for Themselves

Greater Bank - CustomerLogo
"Everything we do today happens in real time. Our sales team doesn't wait,
our customers don't wait, and our business moves faster than ever before.
— Yash Mishra, Product Manager.
Greater Bank - CustomerLogo
"We have gone from 35 users to 117 users in less than 45 days. This expansion is only because our experience was worth it. Having worked with Leadsquared and Salesforce before, trust me when I say this, you guys are way better."
— Mr. Anshuman Singh, Senior Manager.
Greater Bank - CustomerLogo
"We compared available options in the market based on their product fit, cost, and customer service. Corefactors was a clear winner."
— Mr. Vijay Kadam, Co-Founder.
Greater Bank - CustomerLogo
"We scouted the best CRM solutions, including the ones top banks use. Corefactors stood out because it wasn't just a database; it was a perfect product fit for our service ecosystem."
— Dhanajay Tambekar, MD & CEO.

117%

Daily Disbursement Increase

98%

Response Time Cut

75%

Increase in Successful First Contact Calls

Why Corefactors Collection CRM?

A purpose-built, configurable CRM solution tailored to the
unique demands of the debt recovery and collections industry.

Real-Time Recovery Analytics

Live dashboards on recovery rates, agent productivity, DPD trends, and overall portfolio health.

Inbuilt Outbound Calling

Integrated calling with full call recording, logging and audit trails -- built directly into the recovery workflow

Automated Recovery Workflows

Trigger follow-ups, escalations and team tasks automatically based on DPD, payment status or borrower response

Field + Tele-Collections

Manage both your tele-calling floor and field recovery teams from the same centralized CRM platforms.

FlexiLog for Structured Records

Capture P2P dates, partial payments and call dispositions in organized entries filterable exportable and audit ready.

Enterprise Security & Compliance

ISO 27001:2002 and SOC 2 Type II certified, Secure by design for financial data protection.

Ready to Put Your Recovery
Operations on Autopilot?

Choose a solution built to reduce recovery leakages, hold teams accountable,
and drive measurable results across every DPD bucket.

Book a Demo Now