You can now view and filter by CC email addresses in Support Box tickets.

Highlights:

• Adds a “CC Email” filter and column to help identify copied recipients in customer emails.
  
  
• Improves compliance and audit visibility, especially for regulated institutions like NBFCs.
  
  
• Ensures faster, compliant responses and complete communication visibility.
  
  

This enhancement improves operational compliance and offers a clearer understanding of ticket communications.


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Key Benefits:

• Enables faster query resolution and escalation tracking.
• Supports compliance with strict regulatory timelines.
• Improves transparency across team communication threads.

Version: v11.5

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