Prevent invalid or incomplete leads using custom rule-based validations.

Export up to 90 days of attendance data with both summary and detailed views.

Connect multiple Gmail accounts to Support Box for unified email ticketing.

Access FlexiLog data for analytics and automation using API or export tools.

Delete leads temporarily or permanently via UI or API with complete control.

Gain full visibility and control over your Lead Box usage with automatic lead limits based on your CRM plan.Automatically restrict new lead creation once plan limits are reached.

Dashboard metrics are now interactive, allowing direct access to underlying lead data.

Automate ticket data sharing in real-time through the new Support Box Webhook API.

Capture recurring interactions, payments, and activities through structured logs.

View, filter, and export support tickets by CC email addresses for better visibility.

Allow support agents to view teammates’ tickets without editing permissions.

Delivers major performance enhancements in Success Box and Lead Box, improving load speed, query handling, and overall CRM responsiveness.

Communicate with leads via WhatsApp using the new Wacto integration by Nettyfish.

Automatically trigger real-time webhooks when agents upload files to lead records.

Advanced AI-powered call analytics for lead scoring, sentiment analysis, and sales optimization.

Enable agents to receive CRM calls directly on desktops through the Smartflo extension.

View credit usage for every telephony call in your exported reports.

Fixed inconsistencies in count metrics for Target Split reports.

Create, manage, and track Smartflo telecalling campaigns directly from the Lead Box within CRM.Create, manage, and track Smartflo telecalling campaigns directly within CRM.

Create team- or product-specific lead forms for focused, clutter-free data capture.

Bulk import and update customer data seamlessly in Success Box with lightning-fast processing.

The AISensy WhatsApp Integration enables manual and automated communication directly from Lead Box and Journeys.

The new Success Box Data Export feature allows users to export large volumes of customer data quickly with tracking and notifications.Export large volumes of customer data from Success Box with history tracking and notifications.

Choose, arrange, and reset columns in Success Box for a personalized view of customer and transaction data.