Support Box now supports Webhooks, similar to Lead Box, enabling automatic data transfer to third-party systems in real time.

Key Highlights:

• Four Trigger Events:
  
  
  
  • Ticket Create: Triggered when a new ticket is created manually or via API.
    
    
  • Ticket Update: Triggered when an existing ticket is updated manually or via API.
    
    
  • Ticket Resolved: Triggered when a ticket is marked as resolved.
    
    
  • Ticket File Upload: Triggered when a file is attached to a ticket.
    
    
• Flexible Data Transfer:
  
  • Sends data in standard JSON format for easy integration.
    
    
  • Supports parameter name mapping to align with third-party API expectations.
    
    
  • Allows adding custom constant parameters (e.g., API headers or static values).
    
    
• Availability: This feature is available for customers on Sapling plans and above. It is not included in Seed or lower packages.
  
  

Version: v11.6

‍

‍