The new Web-Based Calling (Extension-Based Calling) feature in Tata Smartflo allows agents to receive CRM-initiated manual calls directly on their laptops or desktops through a web interface.

Key Benefits:

• Flexible Device Options: Choose between web or mobile devices for receiving calls.
  
  
• Streamlined Workflow: Agents working on desktops can manage calls without switching devices.
  
  
• Improved Efficiency: Provides a more integrated calling experience within workstations.
  
  

Setup Requirements:

• Save the Smartflo Extension ID in the CRM user profile.
  
  
• Install and stay logged into the Tata Smartflo Extension.
  
  
• Ensure the extension is active and agent status is set to Available.
  
  

Version: v11.4

‍