The WhatsApp Dashboard provides a centralized analytics view of all WhatsApp communication handled inside Corefactors CRM. It helps teams monitor engagement, responsiveness, and agent activity in real time.

Teams can analyze chat volumes, message counts, response times, and keyword trends to better understand customer interactions and optimize WhatsApp performance.

Key Improvements:

• Total Chats and New Chats overview
• Inbound and outbound message metrics
• Average first response time tracking
• Agent-wise activity insights
• Hourly chat volume trends
• Top keyword analysis (Inbound, Outbound, Combined)
• Flexible date filters (Today, Week, Month, Custom up to 6 months)

Why It Matters:

• Provides complete visibility into WhatsApp engagement
• Helps track and improve agent responsiveness
• Enables data-driven decisions using conversation insights
• Supports better workload planning and performance optimization