WhatsApp Two-Way Communication brings customer conversations directly into Corefactors CRM, enabling sales and support teams to send and receive WhatsApp messages from a single interface.

Agents can initiate WhatsApp conversations using approved templates from Lead Box and Support Box. Once the customer replies, the conversation becomes active and two-way messaging is enabled inside CRM. All messages remain linked to the corresponding lead or ticket, ensuring complete context and traceability.

Important to Know:

• Initiate WhatsApp conversations from Lead Box and Support Box
• Continue conversations inside CRM after customer reply
• Send free-form text and media messages
• Maintain complete conversation history at lead and ticket level
• Works with supported WhatsApp providers - Gallabox, gupshup, AiSensy, Engagenest, Wacto

Why It Matters:

• Eliminates context switching between CRM and WhatsApp portals
• Improves agent response speed and productivity
• Ensures compliant and structured WhatsApp communication
• Delivers better customer experience with full conversation visibility

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