We are excited to introduce Saved Filters in Support Box, designed to help support teams work faster and more efficiently.

With this update, users can now save frequently used ticket filters, reuse them anytime, and manage them with ease—eliminating the need for repeated manual filtering.

Unlike earlier experiences, Support Box now provides a clearer and more structured way to differentiate between system filters and user-created filters, making navigation and ticket management more intuitive.

What’s New:

1.Clear Separation of Filters:

• System filters are displayed separately from user-created filters
• Your saved filters appear under a dedicated Saved Filters section
• Makes it easier to identify and use your preferred filters

2.Better Filter Context:

• When creating a new filter, you can now clearly see the base filter (Parent Filter)
• Helps you understand what your filter is built upon

3.Smarter Filter Management:

• Filters created on top of another filter are treated as child filters
• If you try to delete a parent filter, you’ll get a clear warning about dependent filters

4.Controlled & Secure Saving:

• Users can create, edit, and delete their own saved filters
• Each user can save up to 10 filters
• System filters remain fixed and cannot be modified or deleted

Benefits for Users:

• Faster access to important tickets
• Less time spent applying the same filters repeatedly
• Clear visibility of filter structure and dependencies
• Reduced confusion while creating or deleting filters
• Overall improved productivity for support teams

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