Customers today expect transparency and instant updates when they raise a support request. To make this experience smoother and more professional, Corefactors introduces the Ticket Status Tracking Link.

This feature allows businesses to share a secure, unique tracking link with their customers via Email, WhatsApp, or SMS. By clicking the link, customers can view real-time updates about their ticket without needing to log in or contact support repeatedly.

This reduces confusion, minimizes follow-ups, and builds trust through clear communication.

How It Works:

Every time a support ticket is created in Corefactors, a unique tracking link is automatically generated.

This link can be shared in multiple ways:

• Manually from the ticket screen
• Directly via Email from the Support Box
• Through pre-designed message templates
• Automatically via customer journeys

Businesses can fully customize how this tracking page looks and what information is displayed through the Live Tracking Link Customization settings in Support Box.

Customer Experience:

When customers receive the tracking link and open it, they can view details such as:

• Current ticket status
• Ticket ID and title
• Created date and last updated date
• Assigned support agent (if enabled)
• Additional ticket fields chosen by the business

The same link can be revisited anytime to see live updates as the ticket progresses.

Customization & Branding:

Businesses can personalize the ticket tracking page to match their brand identity:

• Add company logo
• Choose header background color
• Set custom branding elements
• Select which ticket fields are visible to customers
• Preview the tracking page before publishing

Key Benefits:

• Real-time ticket status visibility
• No login required for customers
• Reduced support follow-ups
• Improved transparency and trust
• Fully branded and customizable tracking page
• Works across Email, WhatsApp, and SMS